If you can sign in to your Dashboard
- Open your Dashboard and sign in.
- Choose Open a Support Ticket and select the appropriate support department.
- Describe the problem, submit the ticket, and keep follow-up information in the same ticket.
If you cannot sign in to your Dashboard
First try to reset your Dashboard password. If that does not resolve the problem, use the Account Access support form. This form is available without signing in.
Enter an email address you can currently read so the support team can reach you. In the message, include the email associated with your Dashboard account and the affected SpeechTherapy.com address if they differ. Complete the form’s verification challenge and submit.
What to include
- The affected email address and a short description of what happened.
- The app or device, exact error, and approximate time and time zone.
- Whether the same problem happens in Webmail, and what you already tried.
Do not include passwords, payment-card details, or patient information. Remove sensitive information from screenshots. Account Access requests may require us to verify account ownership before making changes.
