I Cannot Sign In to Webmail

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  1. Open Webmail directly.
  2. Use your full SpeechTherapy.com email address, including @speechtherapy.com.
  3. Use the mailbox password, not the Dashboard password. Check Caps Lock, extra spaces, and outdated saved passwords.
  4. If this is your first sign-in, set your mailbox password through the Dashboard.
  5. If necessary, set a new mailbox password, then try Webmail again.

If Webmail works but an app fails, review the app’s server settings and saved incoming and outgoing passwords. Repeated unsuccessful attempts are not a useful way to resolve a security block.

If you still cannot sign in, open a Dashboard support ticket with the exact error text. If the Dashboard is also inaccessible, reset your Dashboard password or use the Account Access support form. Never include your password.

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