My Email App Keeps Asking for My Password

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  1. Try signing in to Webmail with your full address and mailbox password. If that fails, set a new mailbox password.
  2. If Webmail works, update the saved password in the app for both incoming IMAP and outgoing SMTP.
  3. Compare the server names, ports, encryption, and full usernames with our server settings.
  4. Close and reopen the app, then try again.

Do not delete the account as your first troubleshooting step. Local-only folders, drafts, or messages may need a separate backup before removing an account.

If the prompt continues, open a support ticket with the app name, device, exact error, and whether Webmail works. Do not send your password.

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