- Open Webmail directly.
- Use your full SpeechTherapy.com email address, including @speechtherapy.com.
- Use the mailbox password, not the Dashboard password. Check Caps Lock, extra spaces, and outdated saved passwords.
- If this is your first sign-in, set your mailbox password through the Dashboard.
- If necessary, set a new mailbox password, then try Webmail again.
If Webmail works but an app fails, review the app’s server settings and saved incoming and outgoing passwords. Repeated unsuccessful attempts are not a useful way to resolve a security block.
If you still cannot sign in, open a Dashboard support ticket with the exact error text. If the Dashboard is also inaccessible, reset your Dashboard password or use the Account Access support form. Never include your password.